No-Nonsense Satisfaction Guarantee

1. Our promise

This guarantee applies to eligible residential snow-removal work completed through InstantPlow. If you are not satisfied with the quality of a completed service, notify us within 24 hours after the completion notice. We will speak with you, understand the concern, and arrange to make it right at no additional cost.

2. Reporting and corrective service

You may report the concern through the Customer Portal or the support method shown in your service confirmation. Describe the concern and provide photos when reasonably available. You must give InstantPlow a reasonable opportunity to discuss, inspect, and correct the work and provide reasonable access to the property for a corrective return.

The correction will address the disputed quality concern within the services and areas originally purchased. It does not add services, areas, or treatments that were not included in the accepted service request.

3. Refund limit

If InstantPlow cannot resolve the concern, or you remain dissatisfied after we have had a reasonable opportunity to correct it, we will refund the customer charge for the last completed plow associated with that storm. The guarantee applies only to the specific service visit in dispute. Earlier completed visits during the same storm and unrelated services remain payable.

Seasonal service is charged at a discounted per-visit price. When a seasonal visit qualifies for a refund, the amount is the actual customer charge for that last completed visit, including the services included in that visit, and not the value of future visits or the entire seasonal relationship.

4. Changed or inaccessible conditions

The guarantee concerns the quality of the work at completion. It does not treat new snowfall, drifting, snow later deposited by a municipal plow, vehicles or objects blocking the service area, unsafe or inaccessible areas, or conditions arising after completion as deficient work. Packed snow, ice, unpaved surfaces, and deicing are also subject to the service standards and limitations in the Customer Service Agreement.

5. Relationship to other terms

This guarantee supplements the Customer Service Agreement, Payment Authorization, and Cancellation & Refund Policy. It does not provide compensation for indirect, incidental, special, or consequential losses. Nothing in this guarantee limits a right or remedy that cannot lawfully be limited.