Terms of Use

1. Using InstantPlow

These Terms of Use govern use of the InstantPlow website, pricing tools, Customer Portal, Provider Portal, and related online functionality. By using them, you agree to these Terms and the agreement applicable to your activity. The Customer Service Agreement controls if it conflicts with these Terms about snow-removal service.

You must be at least 18, legally able to agree, and provide accurate and current information. You are responsible for protecting account credentials and promptly notifying InstantPlow of suspected unauthorized account use.

2. Pricing and mapped service area

Pricing and service scope depend on the information you provide and the area you outline during signup. Areas outside the outlined service area are not included. Once accepted, pricing applies to the accepted scope unless there is a material error, material change, or materially inaccurate submission that requires revision or declining service. Any material revised price will be communicated before it applies to future service.

Service availability is not guaranteed. InstantPlow may accept, decline, suspend, or discontinue service as permitted by the applicable agreements. Website, portal, pricing, payment, and notification systems are provided as available and may be interrupted.

3. Acceptable use

You may not misuse the website or related systems. This includes unauthorized access, interference, malware, fraud, impersonation, manipulation of pricing, material false property or service data, security circumvention, unauthorized scraping or data harvesting, or abuse of communication systems.

4. Electronic records and communications

You agree that InstantPlow may provide agreements, service notices, completion notices, receipts, account notices, policy changes, and cancellation or termination notices electronically, including by email, text, portal, or website notice as appropriate. Portal information may be an InstantPlow electronic business or service record, subject to correction when an error is reported.

5. Content and third-party services

InstantPlow owns or licenses its name, branding, logo, site design, software, written content, graphics, pricing system, and other proprietary materials. You may not copy, exploit, or use them beyond ordinary personal or business use of the service without permission.

You keep ownership of photos, notes, property information, and other content you submit, but grant InstantPlow the limited rights needed to provide and administer service, investigate disputes, and comply with law. We do not receive a broad right to use your content for advertising without separate permission. We may use third-party services to support the website and service, but do not use those services to avoid our own accepted obligations.

6. Disclaimers and liability

To the fullest extent permitted by law, online functionality is provided "as available" without a promise that it will be uninterrupted, error-free, or available at every time. This does not cancel an accepted snow-removal service obligation.

To the fullest extent permitted by law, InstantPlow is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from website or portal use. The limits in the Customer Service Agreement apply to service-related claims. Nothing limits liability that cannot lawfully be limited.

7. Your responsibility, suspension, and general terms

You will indemnify InstantPlow for third-party claims arising from your fraud, intentional misuse of the services, violation of these Terms, or infringement of a third party's rights. This obligation does not require you to indemnify InstantPlow for its own wrongdoing.

We may suspend or terminate an account for fraud, security concerns, misuse, nonpayment, agreement violations, or legitimate operational reasons. Closing an account does not eliminate existing debts or historical records. Maine law governs these Terms. If a provision is unenforceable, the rest remains effective. Our failure to enforce a provision is not a waiver. We may assign these Terms in connection with a business transaction; you may not assign them without our written consent.